People, products & customer service highly rated in recent UK customer satisfaction survey underpinning the company’s vision to become the best customer partner in this sector.
Canon Medical Systems UK has received excellent feedback recently from its customers via a satisfaction poll of over 200 radiographers, sonographers, clinicians and healthcare business managers. 98% of customers rated products from “good to excellent”, with 99% giving a satisfaction thumbs up to the people and engineers at Canon Medical Systems.
When asked about value for money of the range of medical imaging equipment, 9 out of 10 customers surveyed were satisfied or very satisfied. This signals a company that is in tune with budget pressures in NHS and UK macro healthcare environments.
“Quick, efficient and responsive” was the key qualitative feedback from the survey with respondents rating Canon Medical Systems on its customer service and people. Other comments included, “easy to contact”, “problems rare but when they occur they are sorted out quickly” and “courteous and knowledgeable – the camaraderie within the team is obvious.”
Mark Hitchman, Managing Director of Canon Medical Systems UK commented, “This latest customer satisfaction survey reveals an increase in positive satisfaction rates over 3 years for our overall customer service with an ‘excellent’ rating up by 11% since 2015. This is great news and testimony to our team of product, service and sales people that have steered the company smoothly through our transition from Toshiba Medical Systems to Canon Medical Systems over the last few years. It really shows that ‘new name, same people, service and technology’ hasn’t just been a strapline.”
He continues, “Our customer satisfaction surveys are a proactive way of keeping close relationships with our customers and keeping a check on our performance as we focus on being the best customer partner in the medical imaging sector. The purchase of medical equipment is just the start of a relationship with Canon Medical Systems and our installation teams, application specialists, engineers and call centre staff ensure that customer needs are met at all times to the highest standard.”
Other key results include:
- 96% of customers rated customer service from good to excellent
- 96% of customers were satisfied to very satisfied with installation support
- 93% of customers were satisfied to very satisfied with the call centre
- 92% of customers were satisfied to very satisfied with applications specialists
- 100% of customers rated MR & XR customer service from good to excellent
Canon Medical Systems UK provides innovative CT, MRI, Ultrasound, X-ray and Interventional Imaging equipment to meet the challenges of modern medical imaging by improving clinical confidence, streamlining workflow and powering productivity.
Research participants were incentivised to take part in the 2018 survey by a Canon Medical Systems charity donation to Little Hearts Matter, a UK charity offering help to anyone affected by the diagnosis of single ventricle heart condition; the Stroke Association, a UK charity working to change the world for people affected by stroke; and a leading national Cancer research charity. A total amount of £2,430 was donated to the nominated charities.