Role:

We have an exciting new vacancy coming up for an XR Clinical Applications Specialist (National role, based in the South East).

Responsibilities:

The XR Clinical Applications Specialist will provide clinical applications support to new and existing Canon Medical Systems customers and to promote the full range of XR and other associated equipment nationally.

Key Functions:

  1. Support regional sales and clinical support activities ensuring modality financial targets are met
  2. Delivery of company values and maintenance of key relationships (internal and external)
  3. Deliver modality training for Sales and Specialist teams
  4. Applications training for new systems and installed base
  5. Clinical and product improvement/complaint management
  6. Maintain close relationship with CMSE modality BU team
  7. Follow and complete relevant processes

Requirements:

  • Qualified Radiographer – degree or DCR
  • 3 years modality specific experience with time spent on modern technology at Senior Radiographer level
  • Exceptional communicator with demonstrable presentation skills
  • You must enjoy challenging work and have the ability to adjust to different working circumstances
  • This is a national role and requires considerable travel during the working week
  • Computer literate
  • Must hold current HCPC registration
  • Must hold a valid EU passport and driving licence
  • An enhanced DBS Disclosure will be required for this role

CLOSING DATE: Thursday 31st January 2019– for further details, a job description and an application form, please contact the HR Department at hr.uk@eu.medical.canon  

Role:

We have an exciting new vacancy coming up for an MR Clinical Applications Specialist (National Role).

Responsibilities:

The MR Clinical Applications Specialist will provide clinical applications support to new and existing Canon Medical Systems customers and to promote the full range of MR and other associated equipment nationally.

Key Functions:

  1. Support regional sales and clinical support activities ensuring modality financial targets are met
  2. Delivery of company values and maintenance of key relationships (internal and external)
  3. Deliver modality training for Sales and Specialist teams
  4. Applications training for new systems and installed base
  5. Clinical and product improvement/complaint management
  6. Maintain close relationship with CMSE modality BU team
  7. Follow and complete relevant processes

Requirements:

  • Qualified Radiographer – degree or DCR
  • 3 years modality specific experience with time spent on modern technology at Senior Radiographer level
  • Exceptional communicator with demonstrable presentation skills
  • You must enjoy challenging work and have the ability to adjust to different working circumstances
  • This is a national role and requires considerable travel during the working week
  • Computer literate
  • Must hold current HCPC registration
  • Must hold a valid EU passport and driving licence
  • An enhanced DBS Disclosure will be required for this role

 

CLOSING DATE: Thursday 31st January 2019– for further details, a job description and an application form, please contact the HR Department at hr.uk@eu.medical.canon  

Role:

We have an exciting new vacancy coming up for 2x Logistics Coordinators based in the Head Office in Crawley.

Responsibilities:

The Logistics Co-ordinator plays a vital role in the Service Department in ensuring that day to day logistic responsibilities run smoothly and effectively in supporting both internal and external customers. Working in a busy office and warehouse environment, your key relationships are with the Headquarter Regional Co-ordinators and Field Engineers to assist in delivering total service without compromise for Canon medical Systems and its customers.

Key Functions:

  • Process purchase orders for spare parts, consumables and replacement probes via Canon’s ERP system as required.
  • Ensure that commercial sales orders are processed as quickly as possible, including ordering non-Canon parts from outside suppliers for these orders.
  • To input receipts and movements of stock promptly and to keep stock records up to date for company and statutory requirements.
  • To update Salesforce, Sharepoint and Excel with information and documentation related to commercial orders. To inform Service of commissioning dates for ultrasound systems for warranty purposes.
  • Ensure that all parts are delivered efficiently, safely, without damage and on time.
  • Manage the timely collection of spare parts, probes, tubes and other items from customer sites. Liaison with customers where necessary on items still awaiting collection.
·         Communication with Technical Managers to ensure local stock is accurate and up to date, disposing of or returning to CMSE non used items.
·         Dispose of electronic waste in accordance with the appropriate regulations and obtaining the related Certificates of Destruction.
  • Assist and liaise with Coordinators and engineers on parts queries and inventory stock items when required, ensuring field inventories are accurate and kept to a minimum at all times.
  • Action, acknowledge and respond to all items relating to logistics from both internal and external customers.
  • To manage returns of loaned, unwanted or faulty items to CMSE.
·         Assist in maintaining stores and goods inwards areas to ensure they are kept in a clean, tidy and safe condition.

Requirements:

  1. Good general standard of literacy and numeracy, with excellent written and spoken English.
  2. Physically fit and able as some heavy lifting is required.
  3. Computer literate (minimum Excel and Word at intermediate level).
  4. Previous logistic experience desirable but not essential.
  5. Must demonstrate high organisational skills and be task focused.
  6. Good geographical knowledge of the United Kingdom.

 

CLOSING DATE: Friday 21st December – for further details, a job description and an application form, please contact the HR Department at hr.uk@eu.medical.canon  

Spire Gatwick Park Hospital recently acquired Canon Medical Systems X-ray equipment. The Ultimax-i digital X-ray system offers versatility and flexibility, and is able to cover a wide range of clinical imaging and interventional needs, from contrast studies of the GI tract to angiography. Its X-ray tube with liquid metal bearings as standard reduces wear on the system and also reduces noise, which lowers the environmental stress for the patient.

Di Hunter, X-ray Lead Radiographer says, “Spire Gatwick Hospital has recently refurbished the X-ray screening room with a Canon Ultimax-i. The versatility of the C-arm configuration facilitates a wider variety of procedures to be performed in this room, allowing us to relocate some work previously performed in theatre. The radiologists have been impressed by the superb image clarity and ease-of-use, as well as the reduction in patient dose. The room has had significant refurbishment and the new Ultimax-i certainly enriches this, providing an enhanced patient experience.”

Canon Medical Systems’ Ultimax-i comes with a 43 x 43 cm flat panel detector and includes an integrated C-arm that eliminates the need for the patient to be moved from the table.  Capable of performing multi-purpose exams, including conventional X-ray, fluoroscopy and angiography, its innovative design enables AP and PA examinations and provides a multi-directional interactive C-arm system, which ensures an ideal solution for all patients. The new imaging technology ‘Super Noise Reduction Filter’ (SNRF) has been adopted to improve visualisation in fluoroscopy, which is of critical importance in many exams, and the system  also comes with a comprehensive dose reduction programme, which ensures maximum results at the lowest possible dose.

The Ultimax-i offers a laser projector for the under-table tube, which improves accuracy when the X-ray tube is positioned on top, bottom, or on either side laterally. In addition, the ergonomic design of the long, wide handgrips improve patient confidence and comfort in any position.

Photo Caption:  Di Hunter, Lead Radiographer; Ritch Ahorro, Radiographer, Laura Mclennan, Acting Imaging Manager, Dr. Sona Biswas, Consultant Radiologist and Jamile Siddiqui, Account Manager from Canon Medical Systems

People, products & customer service highly rated in recent UK customer satisfaction survey underpinning the company’s vision to become the best customer partner in this sector. 

Canon Medical Systems UK has received excellent feedback recently from its customers via a satisfaction poll of over 200 radiographers, sonographers, clinicians and healthcare business managers. 98% of customers rated products from “good to excellent”, with 99% giving a satisfaction thumbs up to the people and engineers at Canon Medical Systems.

When asked about value for money of the range of medical imaging equipment, 9 out of 10 customers surveyed were satisfied or very satisfied. This signals a company that is in tune with budget pressures in NHS and UK macro healthcare environments.

“Quick, efficient and responsive” was the key qualitative feedback from the survey with respondents rating Canon Medical Systems on its customer service and people. Other comments included, “easy to contact”, “problems rare but when they occur they are sorted out quickly” and “courteous and knowledgeable – the camaraderie within the team is obvious.”

Mark Hitchman, Managing Director of Canon Medical Systems UK commented, “This latest customer satisfaction survey reveals an increase in positive satisfaction rates over 3 years for our overall customer service with an ‘excellent’ rating up by 11% since 2015. This is great news and testimony to our team of product, service and sales people that have steered the company smoothly through our transition from Toshiba Medical Systems to Canon Medical Systems over the last few years. It really shows that ‘new name, same people, service and technology’ hasn’t just been a strapline.”

He continues, “Our customer satisfaction surveys are a proactive way of keeping close relationships with our customers and keeping a check on our performance as we focus on being the best customer partner in the medical imaging sector. The purchase of medical equipment is just the start of a relationship with Canon Medical Systems and our installation teams, application specialists, engineers and call centre staff ensure that customer needs are met at all times to the highest standard.”

Other key results include:

  • 96% of customers rated customer service from good to excellent
  • 96% of customers were satisfied to very satisfied with installation support
  • 93% of customers were satisfied to very satisfied with the call centre
  • 92% of customers were satisfied to very satisfied with applications specialists
  • 100% of customers rated MR & XR customer service from good to excellent

 

Canon Medical Systems UK provides innovative CT, MRI, Ultrasound, X-ray and Interventional Imaging equipment to meet the challenges of modern medical imaging by improving clinical confidence, streamlining workflow and powering productivity.

Research participants were incentivised to take part in the 2018 survey by a Canon Medical Systems charity donation to Little Hearts Matter, a UK charity offering help to anyone affected by the diagnosis of single ventricle heart condition; the Stroke Association, a UK charity working to change the world for people affected by stroke; and a leading national Cancer research charity. A total amount of £2,430 was donated to the nominated charities.

Role:

We have an exciting new vacancy coming up for a Network and IT Engineer (Level 1) based in the Head Office in Crawley.

Responsibilities:

The Network & IT Engineer – Level 1 will provide network and IT support, both to our internal and external customers in order to meet the expectations of the business and in line with the ISO Quality Management System.

Key Functions:

  1. Able to work reasonably independently on a day-to-day basis and as part of a team.
  2. Requesting InnerVision™ details from hospital IT (initiating and managing the request).
  3. Install and maintain secure connections using SSL and IPsec VPN technology.
  4. Install updates on network switching and routing devices
  5. Troubleshoot and resolve basic network issues.
  6. Assist colleges in the field with remote connection and network issues.
  7. Creates the HSCN (N3) or SSL link at Canon Medical UK/ Canon Medical Europe.
  8. Communicate and explain Canon remote service concept to customers.
  9. Monitors and validates connections status of remote sites and reconnects if required.
  10. Keep in regular contact with your Team Leader, engineering colleagues and Service Support.
  11. Perform planned maintenance on network attached equipment and keep records up-to-date.
  12. Be proactive in ensuring that problem accounts and problems with systems are followed up, and escalated as necessary.
  13. Take personal responsibility for all your tasks in Service Cloud, completing and managing appropriately those on your dispatch screen and in your bucket. Further correct and timely management of parts in your inventory, seeking assistance where and when required.
  14. Be proactive in the continual improvement of administration, communication, and technical skills. Take responsibility for up-dating your own knowledge and training with stakeholders. Taking full responsibility for your own training logbook.
  15. Ensure that you are familiar with the mandatory health and safety elements of your job, and that you comply with these procedures fully.
  16. Ensure that the escalation process is followed, where issues cannot be resolved within the prescribed timescales.

Requirements:

–              Good general standard of education, with excellent written and spoken English.

–              Network or IT qualification.

–               Basic desktop computer hardware and software knowledge.

–               Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.

–               Knowledge of DICOM is a benefit

–              A valid driving licence.

–              Valid EU Passport

–              Successful Disclosure and Barring checks (formally known as CRB checks) at basic level.

–               Travel is a requirement for this role which may involve overnight stays

–              This role may involve some lifting and pushing (Manual Handling)

 

CLOSING DATE: Friday 14th December – for further details, a job description and an application form, please contact the HR Department at hr.uk@eu.medical.canon