We are currently looking for an experienced X-Ray Engineer to cover our South East Region. (Ideally based North West or South West London).

Field based, this is a customer facing role that services, installs, maintains and modifies Canon Medical Systems equipment within the regional area, occasionally providing support to other regions throughout the United Kingdom and across Europe.

As part of the field engineering team, this role provides both onsite and telephone support to Canon Medical Systems customers.

Working individually and as part of a team this role is key in ensuring customers’ needs are met and equipment has the maximum possible uptime in line with business performance indicators and ISO quality management systems.

KEY FUNCTIONS

Primary (Level 2 tasks):
1. Performance of help desk duties.
2. Performance of remote diagnostics, including log retrieval and analysis.
3. Performance of onsite diagnostics and adjustments.
4. To be lead engineer on installations, where appropriate.
5. To provide DICOM and connectivity support.
6. To carry out software reloads, software system adjustments and FMIs up to level 2 within the required deadlines.
7. To action Product Safety complaints, when appropriate.
8. To provide basic mentoring and support to level 1 engineers.
9. To carry out field training and evaluation of level 1 engineers.
10. Any other level 2 tasks as defined by the Service management team.

Secondary (Level 1 tasks):
11. To perform planned preventative maintenance on equipment.
12. For UL engineers only: To plan and book your own maintenance visits with customers.
13. To attend pre-diagnosed breakdowns and parts replacements.
14. To provide onsite assistance (second pair of hands) as required.

Requirements for all engineers:
1. Use of OSC
2. Use of FIX’s/ COMPASS
3. Parts handling
4. Able to demonstrate strong customer facing skills.
5. To work within and to the guidelines set out in the working expectations document.
6. To follow the escalation process as per SOP-7-17-(GB)
7. To follow all relevant safety procedures and to ensure health and safety training is up to date at all times.

We are currently looking for experienced X-Ray Engineers nationally and would love to hear from you.

Field based, this is a customer facing role that services, installs, maintains and modifies Canon Medical Systems equipment within the regional area, occasionally providing support to other regions throughout the United Kingdom and across Europe.

As part of the field engineering team, this role provides both onsite and telephone support to Canon Medical Systems customers.

Working individually and as part of a team this role is key in ensuring customers’ needs are met and equipment has the maximum possible uptime in line with business performance indicators and ISO quality management systems.

KEY FUNCTIONS

Primary (Level 2 tasks):
1. Performance of help desk duties.
2. Performance of remote diagnostics, including log retrieval and analysis.
3. Performance of onsite diagnostics and adjustments.
4. To be lead engineer on installations, where appropriate.
5. To provide DICOM and connectivity support.
6. To carry out software reloads, software system adjustments and FMIs up to level 2 within the required deadlines.
7. To action Product Safety complaints, when appropriate.
8. To provide basic mentoring and support to level 1 engineers.
9. To carry out field training and evaluation of level 1 engineers.
10. Any other level 2 tasks as defined by the Service management team.

Secondary (Level 1 tasks):
11. To perform planned preventative maintenance on equipment.
12. For UL engineers only: To plan and book your own maintenance visits with customers.
13. To attend pre-diagnosed breakdowns and parts replacements.
14. To provide onsite assistance (second pair of hands) as required.

Requirements for all engineers:
1. Use of OSC
2. Use of FIX’s/ COMPASS
3. Parts handling
4. Able to demonstrate strong customer facing skills.
5. To work within and to the guidelines set out in the working expectations document.
6. To follow the escalation process as per SOP-7-17-(GB)
7. To follow all relevant safety procedures and to ensure health and safety training is up to date at all times.

We have an exciting new vacancy for an Ultrasound Sales Specialist to cover the East Anglia territory.

The Position:

To promote and sell Canon Medical Systems range of Ultrasound equipment to the designated Region, and provide support to existing customers.

Responsibilities:

  • To achieve agreed sales targets within the designated area.
  • To maintain contact with the Business Development Manager and the Sales Support team on a day-to-day basis.
  • To identify current and future prospects via Salesforce.
  • To maintain records of prospects and sales information via Salesforce and keep Applications colleagues up to date.
  • To provide a regular feedback of marketing information to the Business Development Manager.
  • Attendance at exhibitions and meetings in the UK, and outside the UK, as and when necessary.
  • To assist and advise in the preparation and submission of EU Tenders. To prepare and complete responses to NHSSC and other requests related to individual prospects.
  • To manage customer visits and demonstrations in designated sales area.
  • Any other task(s) as may from time to time be required by the business. 

Requirements:

  • Educated to degree level with good written and spoken English.
  • Computer literacy is essential.
  • A valid UK driving licence and passport are essential.
  • An enhanced DBS Disclosure is required for this position.

We have an exciting new vacancy for a Sales Support Coordinator based at our Stirling office.

This is an office based customer service role, providing a professional administrative support function to Sales and Modality teams to support the provision of a superior customer experience.

Responsibilities:

  1. Provide a comprehensive sales support function, both pre- and post-sale.
  2. Be the voice of the customer when assisting them with their queries.
  3. Provide support for creating quotations and other sales documentation, on behalf of the sales and modality teams.
  4. Support the co-ordination and administration of customer site visits and/or equipment demonstrations, liaising between the sales, modality teams and the customer.
  5. Support the co-ordination and administration of travel arrangements for the sales and modality teams.
  6. Provide support in the arrangement of customer facing conferences, meetings, exhibitions, study days and large conferences.
  7. Organise internal meetings of the sales and/or modality teams.
  8. To provide any reasonable support assistance to the sales and modality teams to meet customer demands and any other task which is a reasonable requirement of the role.

Requirements:

  1. Good standard of general education with good written and spoken English.
  2. Appropriate administrative background and experience with Microsoft Office.
  3. Excellent communication and interactive skills.
  4. Valid EU Passport and Driving Licence

 

UK joins the USA and Australia with introduction of MRI safety accreditations to safeguard users and deliver higher standard of imaging patient care

Almost 200 radiologists, radiographers and medical physicists have recently attended the first European MRI Safety Matters® training seminar. The 2-day event, held in London and sponsored by Canon Medical Systems UK, was a platform to call for greater collaboration between industry and healthcare, and for a standardised approach to MRI user and patient safety. It was delivered by the internationally renowned MRSO/MRMD safety luminary Dr. Emanuel Kanal.

At the event there was overwhelming support from delegates to bring MRI safety standardisation and certification to Europe, with many delegates surprised that there is not a regulated minimum MRI safety standard nor standardised mandatory training already in place in the UK. Topics covered during the event included: understanding static magnetic fields; time varying RF and Gradient fields; focal power deposition, auditory concerns; neurostimulation; implant and foreign body safety assessments; and overall peer-to-peer best practice discussions on all aspects of MRI safety.

In a European first, the event was followed by UK relevant examinations leading to MR Safety certification, administered by The American Board of MR Safety (ABMRS). Radiographers, Physicists and Radiologists sat the exam and, if successful, will be the first UK MRI cohort to obtain an accreditation for MRI safety. These individuals are expected to influence and shape the safety culture of the UK MRI industry by embracing the certification.

Barbara Nugent, Founder of MRI Safety Matters®, MRI safety specialist and MRI & CT Radiographer states, “The busier MRI modalities are becoming for frontline imaging care, the more accidents there are. Yet despite every incident being preventable, there is still no standardised MRI safety training or safety certification mandated for or even available for MRI staff. A big challenge is the disparity in the reporting of accidents which hampers learning. Whilst many healthcare organisations are great at ensuring safety practices and policies, there is nothing guiding a mandatory safety framework and so it remains a grey area in terms of managing radiology workforces. We were delighted with the positive feedback this year and look forward to championing more safety certifications and discussions at next year’s event.”

“When we launched our latest MRI system, the Vantage Orian, into the UK last year, we reviewed our commitment to the duty of care delivered to the MRI imaging community,” states Vanessa Ellis, MR Modality Manager at Canon Medical Systems UK. “In addition to delivering high productivity and enhanced clinical confidence, its design is also about the safety of people operating and maintaining the systems, and of course, the patients being examined. MRI safety is of the utmost importance in all healthcare organisations and we strongly support the aims of the MRI Safety Matters team and the roll out of a standardised UK safety standard.”

Photo caption: Almost 200 radiologists, radiographers and medical physicists have recently attended the first European MRI Safety Matters® training seminar sponsored by Canon Medical Systems UK.