CARING FOR OUR PEOPLE IS AT THE
HEART OF EVERYTHING WE DO
Investing in the mental, physical, and emotional wellbeing of our team members is vital in empowering them to perform at their best and deliver the highest standard of service to our customers.
Our caring approach ensures that all of our team members have access to resources, flexibility, and support that fosters a healthy, fulfilling and balanced work life.
PROACTIVE APPROACH TO WELLBEING
Mental health support
As a company that’s signed the Mental Health at Work Commitment, we are actively working to create an environment where team members can thrive.
Some of our team are trained as Mental Health First Aiders, offering colleagues confidential, informal support, helping to reduce stigma and create an environment where mental health conversations are welcomed and normalised.
All managers receive comprehensive mental health awareness training, ensuring they have the knowledge and tools to support their teams effectively. This helps to create a safe and inclusive environment where everyone feels heard and valued.
We also provide a range of wellbeing resources through our Employee Assistance Programme and Wellbeing App, empowering team members to take proactive care of their health.
Annual bespoke wellbeing programme
Guided by team feedback, each year we tailor our Wellbeing Programme to address the areas most important to our team members. Our programme covers a different wellbeing theme each month, providing resources through emails, WhatsApp, and webinars.
For example, a recent theme was our “Reset and Recharge” month, where individuals were able to choose a recharge gift, like a subscription to the Headspace app or painting kits, to support mental and emotional renewal.
Commitment to the Real Living Wage
As a Living Wage Foundation accredited employer, we are committed to reducing financial stress by paying at least the Real Living Wage to all our team.
Beyond this, we offer competitive remuneration packages that reflect the skills and contributions of our employees, ensuring their financial wellbeing and supporting their families.
RESOURCES TO SUPPORT TEAM WELLBEING
We recognise that speaking to someone you know about challenges is sometimes tricky. For these moments, we have available a wide range of self-serve resources.
Employee Assistance Programme and wellbeing app
Our team members can access a comprehensive range of services through a user-friendly wellbeing app. The 100% confidential app offers team members and their families access to remote GP consultations, therapy, physiotherapy, medical second opinions, and 24/7 life advice covering financial, legal, and family concerns. It also has a 24/7 helpline, which individuals can call for wellbeing support.
Centralised wellbeing resources
To make resources easily accessible, we’ve created a centralised wellbeing hub where team members can find materials, guides, and tools focused on mental health, physical health, and work-life balance.
Integrated with our Wellbeing App, we offer a comprehensive suite of podcasts, webinars, courses, and articles on health and wellbeing. This tool empowers individuals to proactively manage their wellbeing, with resources to support personal growth and resilience.
Employee expense float
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We offer all employees the opportunity to apply for an expense float at a standard rate. This float serves as a financial buffer, allowing employees to cover business expenses without relying on their personal funds. Recognising that not everyone may have the financial flexibility to manage unexpected costs, the expense float promotes financial wellbeing by offering security and control.
It also acknowledges the rising cost of living, offering employees greater financial freedom and flexibility in managing their expenses.
FLEXIBILITY TO SUIT EVERYONE
Flexibility is central to our approach, allowing individuals to manage their professional and personal responsibilities effectively.
Flexible benefits package
Our flexible benefits platform gives team members the freedom to personalise their benefits to suit their circumstances. With a “flex pot” contribution from the company provided to each individual, options include:
- Private medical insurance
- Dental plans
- Health cash plans
- Discounted gym memberships
- Tailored health and wellbeing support
- Group life insurance and income protection
- Workplace savings options
- Will writing services
- Access to a range of discounts on everyday items
- Holiday buy and sell
Special leave and flexible working
We offer special leave arrangements and flexible working options, allowing individuals to adjust their schedules to meet personal needs and maintain a healthy work-life balance.