Tim Pearson

Head of Service Operations

My life with Canon Medical started in the year 2000 as a field based engineer. 19 years later I find myself managing complete service delivery to our customers in terms of engineering and call centre support. This is a very demanding role, continually trying to plan services, upgrades, modifications, installations and day to day calls from customers and engineers alike.

What I love about the role is the continued and ongoing interactions with all parts of the business and the customer. Everyone needs the service department for something. Customer focus and satisfaction has always been my main driver at Canon Medical, and this is something I am now able to champion and drive through the whole service business.