Paul Parsons

Director of Service & Technical Support

Having been in his role with both Toshiba Medical Systems and Canon Medical Systems UK, Paul has been able to cast a strategic eye across installation, service delivery and support operations for over twenty years. He is responsible for developing a highly effective philosophy, which is both appropriate to a world in which technology and diagnostics are continually changing, as well as meeting the needs and expectations of each individual customer.

“I’ve been in service management for nearly all of my career,” he says. “And I am always asking ‘how do we differentiate ourselves and improve patient outcomes?’” The answer, for Paul, lies in truly understanding the customer journey and their pain points. “In a post pandemic world, the healthcare industry is under unprecedented pressure,” he explains. “Our job is to ensure that when customers use Canon Medical technology, it’s as easy as possible.”

For Paul, his role is a vocation and he, like so many others at Canon Medical, views his work as part of a bigger industry-wide story, with a strong sense of connection to the lifesaving care that our products support. “We’re all reflective that it could be any one of us or our families who need a scan at a critical time,” he explains.

However, his commitment to lifelong learning and improvement is not just the preserve of his professional life. In parallel with his career at Canon Medical, Paul has also obtained a master’s in technology management and entirely renovated a derelict Edwardian house – applying his maths and physics degree in a fun new way by engineering the perfect spiral staircase.

Find Paul on LinkedIn