Healthcare customers give big thumbs up to responsive & proactive service team keeping UK imaging systems in working order
Meeting the imaging equipment service demands of NHS and independent healthcare institutions and being well prepared for the Brexit transition period has served Canon Medical Systems UK well with a healthy start to 2021 in terms of customer feedback. The first part of the year has delivered more than usual 10/10 Net Promoter scores underpinning the company’s promise of standing by the side of its customers in the provision and support of diagnostic imaging systems.
“Installing new systems is one part of the process to overhaul health ecosystems to be fit for the future in a climate of COVID-19 backlogs and growing patient capacity demands. But ensuring staff are well trained, supporting breakdowns, and resolving technical issues swiftly are also imperative to ensure the NHS and independent healthcare providers are on point to serve their patients well,” states Paul Parsons, Director of Service and Customer Support at Canon Medical UK. “We’ve been through the whirlwinds of Covid and Brexit but feel in great shape to continue meeting the needs of our customers.”
In testimony to its detailed Brexit scenario planning, Canon Medical delivered 100% of all new customer orders on time and in full since the end of the transition period. From MRI and CT to X-ray and Ultrasound, there has been no disruption to the supply chain supporting NHS and independent healthcare providers. UK spare parts deployment and stock planning have also been unaffected.
Emma Liddle, Operations Manager, Mobile Diagnostics at Ramsay Health Care UK states, “Recent experiences of customer aftercare from Canon Medical have been hugely responsive and delivered a positive impact to ensure continued service provision on our mobile scanning units. The service team and engineers go above and beyond the call of duty providing in-depth technical experience and support for our CT scanners.”
NHS hospital customers also score Canon Medical UK highly. A CT/MRI Superintendent Radiographer in the South who needed support in early 2021 states,” We are very happy with the technical support Canon Medical provides – it resolves problems in a timely manner and always identify the correct replacement part swiftly to get us up and running as soon as possible. Its proactive thinking helps minimise delays to our patients.”
Another CT radiographer based at a Northern hospital Trust added, “Canon Medical provide prompt technical support to keep our scanners fully operational and resolve any problems we encounter with a high level of communication and skill. This helps minimise delays to our patients and keeps our imaging services running. I had no hesitation in scoring them 10/10 recently.”
Photo caption: Meeting the imaging equipment service demands of NHS and independent healthcare institutions and being well prepared for the Brexit transition period has served Canon Medical Systems UK well with a healthy start to 2021 in terms of customer feedback.