Following the completion of the company’s Customer Satisfaction survey, Canon Medical Systems presented cheques to three charities. The donations were made by Canon on behalf of individuals who gave up time to complete the telephone survey.
The survey, undertaken independently by QCG, polled both clinical and business staff across the UK, and consisted of feedback from almost four hundred customers who were asked what they felt about Canon’s products, customer service and staff.
The results indicated a resounding endorsement of Canon customer service, with ninety-four percent of the respondents rating the company’s services highly. Nine out of ten respondents stated they would recommend Canon’s product to other people, a significant measure of product quality, reinforcing Canon’s commitment to innovation, ease-of-use, efficiency and comfort. In fact, the top three reasons for product satisfaction were listed by customers as: image quality, ease-of-use and reliability.
Mark Hitchman, Managing Director, Canon Medical Systems UK expressing his delight at the findings said, “It’s great to hear such positive feedback from our customers; we pride ourselves on the fact that we take a long-term approach to customer relationships, and customer satisfaction is obviously a critical part of that. We are always looking at how we can innovate to help our customers to be more efficient, either by increasing patient throughput or speeding up diagnosis and treatment. Our solutions combine the high quality systems that customers have come to expect, along with superb engineering, customer support and consistent reliability.”
Canon will use the feedback from the survey to strengthen its work in all areas, reinforcing the company’s commitment to product excellence and innovation, and to providing unparalleled service and support to its customers.
Canon nominated three charities: Little Hearts Matter charity, Canon donating £900 to this cause. The Stroke Association received £1,270, and the third organisation to benefit was MacMillan Cancer Support charity, receiving £2,090.
On receiving the donation, Paul Tomlinson of the Stroke Association commented, “A stroke occurs every three minutes in the UK and so we very much welcome the support received from Canon and also Canon’s customers in nominating the Stroke Association for donations. The response demonstrates that Canon’s ethos of social responsibility and environmental commitment is appreciated by its customers.”
Photo : AB15584 shows the presentation to Little Hearts Matter. On the left is Maiko Davison, Head of Marketing Canon Medical Systems and on the right is Bal Kainth from Little Hearts Matter.
Photo : 31634-11 shows presentation to MacMillan Cancer Support. On the left is James Bacharew from the charity, and on the right Mark Hitchman, Managing Director Canon Medical Systems UK
Photo : 31634-13 shows the presentation to the Stroke Association. On the left is Paul Tomlinson from the Stroke Association, and on the right Mark Hitchman, Managing Director Canon Medical Systems UK