Posted on January 19, 2021 by CMSE

Level 2 CT Field Service Engineer

South West

We have an exciting new vacancy for an experienced CT/ X-Ray engineer to join our fantastic team in the South West.

Field based, this is a customer facing role that services, installs, maintains and modifies Canon Medical Systems equipment within the regional area, occasionally providing  support to other regions throughout the United Kingdom and across Europe.
As part of the field engineering team, this role provides both onsite and telephone support to Canon Medical Systems customers.
Working individually and as part of a team this role is key in ensuring customers’ needs are met and equipment has the maximum possible uptime in line with business performance indicators and ISO quality management systems.

Primary (Level 2 tasks):
1. Performance of help desk duties.
2. Performance of remote diagnostics, including log retrieval and analysis.
3. Performance of onsite diagnostics and adjustments.
4. To be lead engineer on installations, where appropriate.

5. To provide DICOM and connectivity support.
6. To carry out software reloads, software system adjustments and FMIs up to level 2 within the required deadlines.
7. To action Product Safety complaints, when appropriate.
8. To provide basic mentoring and support to level 1 engineers.
9. To carry out field training and evaluation of level 1 engineers.
10. Any other level 2 tasks as defined by the Service management team.

Secondary (Level 1 tasks):
11. To perform planned preventative maintenance on equipment.
12. For UL engineers only: To plan and book your own maintenance visits with customers.
13. To attend pre-diagnosed breakdowns and parts replacements.
14. To provide onsite assistance (second pair of hands) as required.

Requirements for all engineers:
1. Use of OSC
2. Use of FIX’s/ COMPASS
3. Parts handling
4. Able to demonstrate strong customer facing skills.
5. To work within and to the guidelines set out in the working expectations document.
6. To follow the escalation process as per SOP-0268 Service Call-outs.
7. To follow all relevant safety procedures and to ensure health and safety training is up to date at all times.

Posted on November 12, 2020 by CMSE

Account Manager CT-XR-MR-HIT

West Midlands

This is a fantastic opportunity to join a high performing team, promoting and selling Canon Medical Systems range of CT/MR/XR/HIT equipment in the West Midlands region.

Key Responsibilities

Territory Management

• Create territory management plan to achieve agreed order intake target within the designated territory. Identify current and future prospects and deploy resources efficiently.
• Ensure that CRM records are maintained for all accounts, installed base of CT/MRI & XR systems, contacts and opportunities in the territory.
• Plan diary appointments to ensure that the highest number of customer contacts are maintained across all accounts in the territory. The expectation for a typical working week is that a minimum of three days of customer facing activities are planned with multiple customer meetings scheduled in each location visited.
• Proactively organise regular territory review meetings with Regional Sales Manager.
• Assist in other territories when needed as directed by the Regional Sales Manager.

Opportunity Management

• Maintain an ongoing rolling forecast for the AM territory. Communicate progress against this forecast on a weekly basis to the Regional Sales Manager.
• Demonstrate leadership across all work streams in the sales process (relationship building, presentations, site visits, demonstrations, system configurations, buildings projects, negotiation and closing).
• Monitor, analyse and communicate information to colleagues about all aspects of each opportunity to maximise competitive advantage.
• Apply sales tools and agreed working practices deployed by sales management team under the CMSUK Quality system to maximize the success rate (sales process and checklists, DMU tool, handling objections closing tool etc.).
• Ensure that all commitments made to customers during the sales process are communicated to colleagues via the PCF and order placement process so that high customer satisfaction can be achieved when equipment is delivered.

Relationship Management

• Manage account relationships and customer satisfaction within the territory, working collaboratively with the local service team and modality specialists to achieve this. Participate in appropriate escalation via the complaints system where appropriate.
• Ensure that appropriate communication is maintained with project managers, modality specialists and clinical applications colleagues during the sales process and the project delivery phases.
• Engage with Commercial Solutions team where business development opportunities arise.

Marketing & Brand Management

• Participate in the marketing activities and any opportunities to promote the CMSUK brand in the AM territory in conjunction with Regional Sales Manager and the Marketing team
• Actively participate in PR stories / photographs in collaboration with the Marketing team.
• Participate in a rota of attendance at exhibitions and meetings in and outside the UK, as and when necessary.
• Arrange customer appointments and maximise impact at the main radiology events annually (UKIO, ECR, and RSNA).
  Personal Development
• Maintain product and industry knowledge at a level defined by BE management to enable the AM to compete successfully in the UK marketplace. This includes participation in events organised by BE management to maintain knowledge at an appropriate level.
• Any other specialist responsibilities as agreed with the Sales Management Team.
• Take responsibility for personal development in conjunction using the knowledge and skills framework and personal review feedback.

Experience/Qualifications required:

• Minimum of an undergraduate level of education, (or equivalent), with excellent written and spoken English.
• Ideally sales professional in the healthcare sector or a clinical background with appetite for a commercial role.
• Demonstrably competent in the use of Word, Excel, PowerPoint and email systems, with understanding and experience of using CRM tool.
• Holds proof of right to work in the UK and a valid driving licence.

Posted on November 11, 2020 by CMSE

CT Applications Specialist

Scotland & The North

We have an exciting new vacancy for a CT Applications Specialist to cover Scotland and the North of England. The position is primarily to provide clinical applications support to new and existing Canon Medical Systems customers and to promote the full range of CT and other associated equipment nationally.

Key Responsibilities

Support regional sales and clinical support activities ensuring modality financial targets are met

• Supporting presentations and demonstrations of Canon’s full modality and associated equipment range
• Attendance at exhibitions and lectures in the UK and abroad when necessary, to collect information on competitors’ development and new techniques as approved by Modality Manager
• To assist with the preparation of EC Tenders and NHSSC and other framework responses related to individual prospects as directed by Modality Manager.

Delivery of company values and maintenance of key relationships (internal and external)

• To maintain contact with the modality teams and regional sales teams on a day-to-day basis.

Deliver modality training for Sales and Specialist teams

• Training of UK sales team on new products and techniques and, when necessary, advising of Service Engineers in product functionality and image appreciation

Applications training for new systems and installed base

• Responsibility for planning and delivery of initial applications training on site, pre and post installation of system
• Development and maintenance of teaching aids and training tools to promote educational aspects of imaging.

Clinical and product improvement/complaint management

• Liaison with UK ‘luminaries’ to support research activities and to glean and impart useful marketing information.
• Direct liaison with the Service Department on system-related issues

Maintain close relationship with CMSE modality BU team

• Liaison with the Business Unit in CMSE, as well as attendance at product and applications meetings, to bring back information on new products, developments and to feedback marketing information requested by, or useful to, CMSE and the UK

Follow and complete relevant processes

• Completion of reports utilising Compass, in accordance to agreed management policies
• To maintain records of all the above activities and sales information, and other procedures described by management under ISO9001/ISO12001 processes

Experience/Qualifications required:

• Qualified Radiographer – degree or DCR
• 3 years modality specific experience with time spent on modern technology at Senior Radiographer level
• Exceptional communicator with demonstrable presentation skills
• You must enjoy challenging work and have the ability to adjust to different working circumstances
• This is a national role and requires considerable travel during the working week
  Computer literate
• Must hold current HCPC registration
• Must have the right to work in the UK
• Must hold a valid driving licence
• An enhanced DBS Disclosure will be required for this role