Mark Hitchman – Managing Director
As someone who was once a healthcare professional, and indeed an ex-customer of this company, I do have the benefit of knowing what matters in that difficult environment. This experience has been a source of inspiration throughout the rest of my career including CT Applications specialist at Canon Medical, Senior CT Product Manager for CT at Philips in Holland, General Manager at Canon Medical for CT/MRI/X-Ray, Managing Director at Nucletron, a Radiotherapy company, and latterly in my current role. My aspiration for Canon Medical Systems UK is for us to be the best employer in the sector, and the best-in-class supplier to our customers. This means our personnel have to be empowered, and have autonomy to make choices and decisions. And it’s the same for our customers, that they must be free to focus on clinical outcomes and patients, while we as a partner take away the risks and challenges of working with complex technology that is worked around the clock.
We are relishing the challenges of an environment that brings ever increasing demands to us all.
Graham Little – Chief Financial Officer
I have 30 years of financial management experience and expertise, 15 of which have been with Canon Medical Systems. In this role, l direct all financial aspects of the business including accounting practices, budgeting, financial planning, tax planning, interface with the financial community, financial analysis, pension scheme governance and I am responsible for all Company infrastructure.
My role is responsible for all aspects of Finance and Administration within the company allowing my fellow colleagues to deliver best in class customer attention, whether this is removing the burden of administration from them or helping them with their customers at all times.
Prior to joining Canon Medical Systems I held positions as European Financial Controller and subsequently UK Finance Director for Johnson Wax Professional. Prior to this, various roles within one of the large Accountancy Firms (now PwC) both in the UK and in Canada.
Alistair Howseman – Director of Sales, CT/MR/XR/HII
I have worked in the world of diagnostic imaging for over 30 years, initially doing academic research in MRI in Nottingham and then moving into a variety of industrial roles culminating in my current role at Canon Medical. My previous roles in MRI, CT and Nuclear Medicine have given me a broad understanding of the needs of our customers and the challenges we face as an industrial partner to meet those needs in a rapidly changing global environment. Whilst the imaging technology supplied now is so much more powerful and complex than ever before, the pressures of modern healthcare delivery mean that this technology also has to be dependable during very long working hours and with heavy usage. At Canon Medical, we have a culture of enjoying and rising to that challenge and believe that providing cutting edge technology to the UK market with our specialist support network, both here in the UK and with global back up, brings out the very best in a world class team so that our clinical partners can provide the highest quality of care using the equipment we supply.
Stuart Mills – Director of Sales Ultrasound
Following qualification as an ODA in the 1980’s I decided to change my career path utilising my clinical experience within commercial sales and management roles. I have remained passionate about my career spanning over 22 years, during which time I have been involved in the acquisitions of businesses, setting up a business and running a specialist business unit within Stryker UK, Global leader in Orthopaedics. The world of Ultrasound is forever changing and challenging but the business knowledge and experience I have gained during previous roles aid me daily in the position of Ultrasound General Manager. At Canon Medical we are proud to continually deliver new technologies that give our customers confidence in their diagnosis. We pride ourselves on achieving exceptional customer service and enjoy the relationships that we have built with our customers over many years. These relationships are built on trust and honesty which are part of our core values.
Ian Watson – Director, Commercial Solutions
I’ve been working in the healthcare environment for 30 years since becoming a Service Manager for the Hewlett Packard Medical Products Group in 1990. The business at HP grew and over the years I managed different parts of the Medical Group, from Service Sales development for the UK, to Managing a Service Sales team across Northern Europe. It was an exciting time with new products and services, from Healthcare IT to the regular sales of service contracts, consumable items and testing equipment. I was also involved in large Government Tenders for remote IT solutions as well as the early days of Managed Equipment Services (MES).
HP split in two in 1999 and the Healthcare Solutions Group (HSG), as it was then known, became part of the new Agilent Technologies. However, in 2000, HSG was sold to Philips and I took on the role of Services Sales Manager for Philips Medical Systems UK. After being involved with the development of the new Services business including large MES projects, I took on the role of Regional Sales Manager for the North of the UK. This involved the sales of MR, CT, X-Ray and Nuclear Medicine systems with my team of sales and support people.
I later took on a role to develop stronger relationships with some key Private Healthcare organisations as well as leading the bid for the first NHS Supply Chain Tender for Radiology.
Then in 2013 I joined Canon Medical bringing with me a wealth of experience from Customer Service, Healthcare Sales, programme development, people and business management. I joined the Board of Directors in 2016 to head up the Commercial Solutions business which was new to the organisation to fulfil requests from our customers to provide complete solutions around Canon products and services. This could be from providing mobile and relocatable interim systems, to Modular buildings, IT solutions and other third party products integrated into a solution to help customers provide the best experience for their patients.
Paul Parsons – Director, Service and Technical Support
Having nearly 30 years’ experience in service delivery, predominantly in the Medical Sector has enabled me to define what Canon Medical Systems support should be about. Through my 16 years at Canon Medical I have been fortunate enough to hire, train and deliver un-surpassed service support and am proud of the reputation we have built up in this area.
I commenced my working life with an electronics apprenticeship before moving into service management with 3M. I gained a sound background in many sectors including Healthcare, Security, Large Format Printing and NAS / SAN devices before extended my role as a Business Development Manager to develop emerging markets and regions in Europe, Eastern Europe and Middle East.
I have developed a service philosophy that meets the ever changing environment we operate within. I know there is no single approach and a one size fits all to service, that is why we have developed our business support to reflect our customer’s individual needs – creating a team and culture of going that extra mile.
I hold a MBA in Technology Management and also a Bachelor of Science degree in Mathematics and Applied Math’s / Physics.
Caroline Deacon – Head of Human Resources
At Canon Medical Systems the ability to provide our customers with a first class Canon Medical experience is enhanced by our highly skilled and knowledgeable people who are committed to satisfying our customers, and through them, make a direct contribution towards patient care.
Finding the best people, whose values are aligned to those of our business is extremely important to us – that way we ensure our people are truly motivated by their work and are engaged with our highly important customers. For us this is a win-win situation and by placing employee satisfaction high on our strategic agenda we continue to attract and retain the best people.
For our people working at Canon Medical Systems goes beyond traditional 9.00 to 5.00 pm working. Our people are personally committed to our customers and their patients by going the extra mile to ensure that imaging systems can operate around the clock. In return we look after our people through stable employment, offering competitive remuneration and benefits packages to ensure they know how much they are appreciated and an opportunity to work in a challenging and rewarding environment.
Maiko Davison – Head of Marketing and Presales Operations
I have worked for Canon Medical Systems for 10 years and during this time graduating from the Cambridge Marketing College.
With overall responsibility of the marketing department, I am proud that we have developed a successful, creative marketing function with a marketing team that aims to be the best in the business with our customers at the forefront of everything we do.
We are constantly striving to understand our customers’ needs and challenges so that we can be a true partner that can really make a difference.
Rosie Beattie – Regional Ultrasound Manager (North)
My degree education was in Physiotherapy, and I have now worked in the Ultrasound and Medical Devices industry for fourteen years. In this relatively short time, I have watched the complexity and pressure of providing exceptional patient care increase exponentially. Industry has a huge part to play in ensuring that delivery of service and patient care remains constant, no matter the changing landscape.
Canon Medical is a company that lives and breathes its commitment to our customers and their patients. I believe it is crucial that Canon Medical acts in partnership with its customers, and provides cost effective solutions and cutting edge technology that meets their needs. I enjoy most the challenge of finding the right imaging solution for our customers, and working with our industry leading team of Applications Specialists and Engineers to then ensure that our customers receive gold standard support and service.
Tim Palarm – Regional Ultrasound Manager (South)
Diagnostic imaging has been my working life for over 30 years. I have worked as a Radiographer in the NHS before moving into higher education in the early nineties. I have been employed as a Lecturer at two UK universities and Senior Lecturer at the University of the West of England. My academic experience, and Master’s degree in Medical Ultrasound, enabled me to design and deliver a brand new and innovative postgraduate programme. My experience, and knowledge, of this clinical speciality has been invaluable during the past 16 years with Canon Medical.
I enjoy continuing to listen and understand our customers’ needs and how best to support them, and their patients, in a challenging healthcare environment. I want our customers to receive the best level of after-sales support in the business, through engaging with our experienced and talented ultrasound team in order to achieve the most from their equipment. We at Canon Medical aspire to be a true partner and always undertake our business with honesty and integrity.
Linda Horsfall – Branch Manager, Northern England and Scotland
Radiography has been the gateway to a continually evolving career pathway that has proven to be stimulating, challenging and exciting. In the transition from clinical work to training and then the business side of the industry I have gained diverse experience working in different countries, healthcare sectors and modalities. Every step of the way education has been the foundation of my professional development which has been complimented by diverse experience and great coaching. I believe that the desire to continually improve personally makes us more adaptable, motivated and creative.
Medical imaging is a key element within healthcare that touches almost every patient journey. Outstanding products that give exceptional image quality are a privilege that we must not to take for granted, there is a responsibility that goes beyond the provision of cutting edge technology. As a team we are constantly striving to understand the complex challenges our customers face in an ever changing political and clinical landscape. Achieving this is fundamental to us developing meaningful, sustainable partnerships in which we deliver robust, reliable and clinically relevant cutting edge medical imaging solutions, supported with exceptional service and training for the lifetime of that system.
Simon Weeden – Branch Manager, Southern England and Wales
I started out as a radiographer – clinical at first, and then I moved into industrial radiography, which is completely fascinating as it is so varied. We would XRAY anything from weaponry, pipelines to Formula One wheels! I have even been responsible for the project that scanned the welds on the big oil tanks at London Heathrow. It was tough work, unsocial hours and filthy dirty, but gave me a great understanding and liking for the commercial side of working. I was the main radiographer in the lab, coordinating the field team (called Bombers) and analysing and reporting on the images.
Following that I became interested in the companies that manufactured the machines, and became a regional manager in the UK for a French manufacturer. Canon Medical then approached me to help them launch their XRAY range, as I was able to provide the clinical expertise they needed to engage with Radiologists and clinical teams. Now I look after all of Big Equipment (CT, MR, XRAY), backed up by comprehensive clinical experts that we have in house.
I am always talking and working with customers, it’s my favourite part of what I do. As a company we don’t “sell and move on” we focus on customer satisfaction for the life of the systems, offering application clinical support for example, and ensuring our customers are happy and getting the most from their investment.
Mark Thomas – Modality Manager; CT
Graduating from the University of Wales College Medicine in 1998 with a BSc (Hons) in Diagnostic Radiography, I spent the first 4 and half years working at the University Hospital of Wales. Leaving Wales, I spent the next years of my life working in Australia, Scotland, and the South Coast of England before my last Radiographer position at the Neuroradiology Unit at the Radcliffe Infirmary in Oxford. For the last 3 years of my time at Oxford I managed the Neuro CT service.
Utilising the wealth of CT knowledge I had gained during my clinical career, I joined Canon Medical as a CT Applications Specialist in 2008. In 2010, I was appointed Clinical Applications Manager for the X-Ray, MR, and CT business, maintaining and developing a team of industry leading Applications Specialists.
In 2016, working with a team of first class CT Specialists my focus has moved back to our CT business, ensuring that our industry leading CT products and support, continue to meet the demands of the world’s leading healthcare market.
Joe Vincent – Commercial Solutions Manager
Having graduated with a degree in Biological Sciences, I spent the first part of my career working in investment banking. Following this, I held various roles within private healthcare organisations in operations, sales, marketing, business development and software development and project management.
I joined Canon Medical Systems in 2016 as Commercial Solutions Manager as I believe my experiences in finance / healthcare mirror the needs of the business. I believe Canon Medical has a fantastic range of products, services and people with good prospects for growth going forward.
The Commercial Solutions team has continued to expand and there is a great variety in the types of projects and sales opportunities we work on. In a market that is increasingly under financial pressure, it is a great opportunity for us to deliver solutions to our customers and a really vibrant place to work.