Latest update: 15th April 2020


Operational Status: Business Continuity 

Canon Medical Systems Limited (CMSUK) continues to support our NHS customers and private concerns as we usually do: by providing 7-day support on critical healthcare equipment. In line with Public Health England (PHE) and Department of Health (DoH) Guidelines, Canon Medical Systems Limited continues to operate as business as usual but will monitor the ongoing situation in the UK and update this Statement as necessary. Please refer any queries to 

We wish to reassure our customers and stakeholders that we are making every endeavour to minimize the impact of the Covid19 outbreak to maintain the highest level of customer service through adhering to the following:

Department of Health/Public Health England Guidance:Through vigorous application of guidance issued by the DoH/PHE to support the global supply chain and put healthcare staff and patient safety at the forefront of our operation;

Collaboration with the Association of X-Ray Manufacturers (AXREM): to adopt best infection control practices in our industry for the benefit of all medical imaging suppliers;

Supply Chain Management: Working with and understanding the risks associated with our key suppliers of our medical devices to ensure uninterrupted supply of product and spare parts;

Travel:Our parent company is currently operating an inter-continental travel ban for all personnel and a restriction on non-essential business travel;

Spare Parts: Utilising our Brexit contingency stock holding in the UK to ensure an appropriate level of local parts are available 7 days a week to meet the up-time targets currently supplied.

Continuous engineering support: Utilising the use of remote support services package, InnerVision, enabling remote fault diagnosis and remote fix for the majority of unplanned interventions – minimizing the need for engineering and applications personnel on site and allowing us to focus on critical servicing;

Business Continuity: We have a robust plan in place to provide 7-day customer support should our offices close due to a severe outbreak; in addition we have implemented a visitor management system requiring visitors to our offices to declare their health status;

Personnel: Our policy is to manage the health of our employees by ensuring that they are informed about the symptoms of Covid19 and what to do if they are showing symptoms of infection.  Training has been given in appropriate handwashing techniques;

Personal Protective Equipment (PPE): Our quality systems identify the risks associated with current work practices and as a Company we provide the relevant PPE to enable our workforce to stay safe at work under those conditions.  Any additional PPE requirements that our customers may require should be provided for according to local health and safety requirements of the establishment in question.