Posted on 2 August, 2023 by CMSE
Service Support Coordinator
Crawley
- On-Target Earnings of £30,000 per annum (inclusive of bonus, overtime and on-call payments)
- 12 month rolling contract (pay-rolled via agency) – Contact us for more information
- Based at our Head Office in Crawley, West Sussex
- Rotating work pattern between the hours of 08:00 to 20:00, including late and early patterns alongside normal working hours (including 1 in 10 on call weekends)
Do you have excellent organisation and planning skills? Are you passionate about delivering exceptional customer service? If so, then we have an exciting opportunity for you to join our Service team as a Service Support Coordinator.
About the role:
Here at Canon Medical Systems, our mission is to provide medical professionals with diagnostic medical imaging solutions that support their efforts in contributing to the health and wellbeing of patients worldwide. As our Service Support Coordinator, you will ensure that our day-to-day service support activities are completed smoothly and effectively. Your excellent customer service skills and ability to react in a timely manner will be essential to this role, as you will be responsible for responding to incoming customer calls, ensuring they are logged on our CRM system and appropriately escalated to the relevant service member.
No day will be the same in this role, as you will also play a pro-active role in ensuring all services, upgrades and planned maintenance are scheduled for our customers. This will include assigning planned maintenance tasks to our engineers and co-ordinating their schedules, as well as regular communication with our customers to ensure they are updated on timescales. In addition, you will also ensure all service and commercial parts are ordered and that quotations are raised, thus ensuring maximum service efficiency.
Our business is built on our ‘Made for Life’ philosophy, whereby patients are at the heart of everything we do. As our Service Support Coordinator, you will be instrumental in delivering on our philosophy and providing both our patients and customers with life-saving solutions. If you are interested in joining an environment with genuine team spirit and where growth is actively encouraged, then make sure to submit your application before the closing date!
Why work for us?
- You will join a successful growing Company where patients are at the heart of everything that we do
- You will receive opportunities for training & development
- You will receive a competitive salary, reviewed annually
- You will be entitled to 25 days holiday per year (pro-rata) plus paid bank holidays
- You will become eligible to join our generous bonus scheme after 6 months successful probationary period
- You will work at our modern offices in Crawley with free on-site parking
- You will have access to a wealth of wellbeing resources
What are we looking for?
- Demonstrable experience in administration and/or similar role.
- Previous experience in scheduling and/or coordinating engineer or team members’ diaries would be preferred.
- Excellent organisation and planning skills.
- Pro-active approach with the ability to work independently and as part of team.
- Exceptional customer service and communication skills, both verbal and written.
- Computer literate and capable of learning new computer systems.
We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender, nationality, ethnicity, religion, age, sex, disability or any other protected characteristic. We are committed to creating an environment where all our colleagues feel they belong.
To apply for the role, please apply via the link or send your CV directly to our Recruitment mailbox: Recruitment.UK@eu.medical.canon
We look forward to receiving your application #joinourteam