Donations given in exchange for radiology customers’ time to complete performance poll

Nearly £2,500 has been donated by Canon Medical Systems UK, formally Toshiba Medical Systems, to UK charities in exchange for its radiology customers completing a short online or telephone survey about people, products and customer service. The qualitative and quantitative survey enabled the viewpoints of radiographers, sonographers and clinicians to be collected to ensure the ongoing improvement in Canon Medical System’s offerings in the areas of product support and customer service.

The total amount raised will be split between three health related charities: Little Hearts Matter, a UK charity offering help to anyone affected by the diagnosis of single ventricle heart condition; The Stroke Association, a UK charity working to change the world for people affected by stroke; and a leading national Cancer research charity.

Mark Hitchman, Managing Director of Canon Medical Systems UK states, “Our customer satisfaction surveys are very important to gauge the views of the people we serve and for the wider healthcare ecosystem. Keeping equipment uptime rates high, being highly responsive to breakdowns or delivering smooth and quick equipment installations, are vital to support our customers delivering frontline diagnostic imaging services to growing numbers of patients. It is part of our Made for Life commitment to put the patient at the heart of everything we do and it’s great to see the results of this survey showing a significant increase in customer satisfaction since the last survey 3 years ago.”

Photo caption: Mark Hitchman, Managing Director of Canon Medical Systems UK presents cheque to David Walmsley, Regional Fundraiser at Stroke Association.